Last updated: 1 March 2026

1. Who We Are

TrustedLocal Services Ltd, trading as TrustedLocal ("we", "us", "our") is a digital marketing agency registered in England and Wales (Company No. 10906847). Our registered address is Suite 215, 26 Cheering Lane, London E20 1BD. We are the data controller for the personal data we collect through this website and our services.

2. What Data We Collect

We may collect the following personal data when you interact with our website or services:

Name, email address, phone number, and business name (when you submit a contact form or request a strategy call)
Website URL and business information you provide during consultations
Technical data including IP address, browser type, device information, and pages visited (collected automatically via cookies and analytics)
Communication records including emails, call recordings (where consent is given), and chat transcripts

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide our services
To send you information about our services where you have given consent or where we have a legitimate interest
To improve our website and services through analytics
To comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under the UK GDPR:

Consent: Where you have given clear consent for us to process your data for a specific purpose
Contract: Where processing is necessary for a contract we have with you or to take steps before entering into a contract
Legitimate Interest: Where processing is necessary for our legitimate interests, provided these are not overridden by your rights
Legal Obligation: Where we need to comply with a legal obligation

5. Data Sharing

We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating our business, including hosting providers, analytics services, and email marketing platforms. All third parties are required to process your data in accordance with UK GDPR.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected. Contact form submissions are retained for 24 months. Client data is retained for the duration of our engagement plus 6 years for legal and accounting purposes.

7. Your Rights

Under UK GDPR, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise any of these rights, please contact us at info@trusted-local.co.uk.

8. Cookies

Our website uses cookies. For full details, please see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at info@trusted-local.co.uk or write to TrustedLocal Services Ltd, Suite 215, 26 Cheering Lane, London E20 1BD.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.